Privacy Policy for InnovQaraj.com
Last Updated: 20th February 2025

Introduction
Welcome to InnovQaraj.com (“we,” “us,” or “our”), an automobile accessories e-commerce platform based in India. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to all users of our website and services.

1. Information We Collect

We collect the following information to process orders and improve your experience:

  • Personal Information: Name, email, phone number, shipping/billing address, and payment transaction details (processed securely via Razorpay).

  • Order Details: Product preferences, order history, and warranty information (if applicable).

  • Automatically Collected Data: IP address, browser type, device information, cookies (see Section 6), and browsing behavior via tools like Google Analytics.

Note: We do not store credit/debit card details. All payments are securely processed through Razorpay’s platform.

2. How We Use Your Information

Your data is used to:

  • Process orders and payments for automotive accessories.

  • Facilitate shipping, returns, and customer support.

  • Communicate order confirmations, updates, or promotional offers (opt-out available).

  • Improve website functionality, personalize product recommendations, and analyze trends.

  • Comply with legal obligations under Indian law (e.g., fraud prevention, tax compliance).

3. Sharing Your Information

We may share data with:

  • Razorpay: Our payment gateway partner, which processes transactions securely. Your payment details are entered directly on Razorpay’s platform and governed by their Privacy Policy.

  • Shipping Partners: Logistics providers (e.g., Delhivery, DTDC, Ekart, Ecom Express) to fulfill orders.

  • Legal Compliance: When required by Indian authorities, courts, or to protect our rights.

We do not sell or share your personal information for unrelated marketing purposes.

4. Your Rights & Choices

Under Indian laws (including the IT Act, 2000 and applicable data protection regulations):

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Request data portability (where feasible).

To exercise these rights, contact us at support@innovqaraj.com.

5. Data Security

  • We use SSL encryption and restrict access to your data.

  • Payments are securely redirected to Razorpay, a PCI-DSS compliant payment gateway.

  • While we take precautions, no online transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Remember login/shopping cart details.

  • Analyze website traffic and personalize product suggestions.

  • Manage preferences via your browser settings or our cookie consent banner.

7. Third-Party Links

Our website may link to external platforms (e.g., social media platforms, google analytics, etc). We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

9. Data Retention

We retain transaction data for 7 years to comply with Indian tax and accounting laws.

10. Policy Updates

Changes will be posted here with the revised “Last Updated” date. Material changes will be notified via email or website banners.

Contact Us
For questions or requests: